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Complaints, Compliments and Comments Policy

We are dedicated to providing the best service for everyone we support and work with. In order to continue improving our services, we encourage you to leave any complaints, compliments or comments you have regarding your experience with Northamptonshire Mind. We value your opinion and would like to hear from you.

Complaints, Compliments and Comments Policy

Our compliments, complaints and comments policy has all the information which you will need to follow our process. Please read it carefully and follow the appropriate steps for your complaint, compliment or comment.

Complaints can be made via email, phone or writing. To phone or write about a complaint, compliment or comment, please find your local hub and contact them. If you would prefer to reach us via email, please email

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